Return & Refund Policy

Aug 22

3 min read

Effective Date: August 22, 2026

Last Updated: August 22, 2026

This Refund Policy applies to all purchases made through optimythik.com, across the four offer types described throughout this handbook: booked sessions (Diagnostic Assessments and Planning Services), one-time digital resources, subscriptions and retainers, and custom-quoted engagements (Transformation, Integration, and Bundle services). Each is treated differently below because they behave differently — a downloaded template can't be "returned," but a monthly subscription can be cancelled going forward. Pricing referenced in this Policy is always the one national list price, less any valid coupon discount actually applied to your order (see Section 5.6) — there are no separate refund rules by geography or price tier.

5.1 Booked Sessions (Diagnostic Assessments & Planning Services)

Rescheduling: You may reschedule a booked session at no charge up to 24 hours before the scheduled time, using the reschedule link in your confirmation email.
Cancellations: Cancellations made at least 24 hours before the scheduled time are eligible for a full refund of the amount you actually paid (after any coupon). Cancellations made within 24 hours of the scheduled time are not eligible for a refund.
No-shows: Missing a scheduled session without prior notice is treated as a late cancellation and is not eligible for a refund, though we're happy to work with you on rebooking in good faith.

5.2 One-Time Digital Resources

Because digital resources (templates, toolkits, workbooks) are delivered instantly and irrevocably upon purchase, all sales are final once the download link has been issued.
Exception: if a file is corrupted, missing, or materially not as described, contact us at contact@optimythik.com within 7 days of purchase for a replacement or refund of the amount you actually paid.

5.3 Subscriptions & Retainers

You may cancel a subscription or retainer at any time through your account or by written request to contact@optimythik.com. Cancellation takes effect at the end of the current billing period — you retain access through the period you've already paid for.
We do not provide prorated refunds for the unused portion of a billing period, except where required by applicable law.
If you're charged in error (e.g., a duplicate charge, or a charge after you cancelled), contact us within 30 days for a full refund of the erroneous charge.

5.4 Custom-Quoted Engagements (Transformation, Integration, Bundles)

Refund terms for custom engagements are set out in the signed Statement of Work (SOW) or proposal for that specific engagement, since scope, payment schedule, and deliverables vary by client. This Policy's general terms apply only where the SOW is silent.

5.5 How to Request a Refund

Email contact@optimythik.com with your order/booking confirmation and the reason for your request. We aim to respond within 2 business days. Approved refunds are issued to the original payment method within 10 business days, for the amount actually paid (i.e., after any coupon discount already applied — coupon-discount amounts themselves are never separately refundable or transferable).

5.6 A Note on Coupons and Refunds

All OptiMythik pricing is one national list price with optional promotional coupon codes applied at checkout (for example, local/regional, early-booking, nonprofit-verification, or referral discounts — see the Terms & Conditions, Section 1.4).

A few rules keep this simple and fair:

Any refund is calculated on the amount you actually paid, not the pre-coupon list price.
Coupons are single-use unless otherwise stated, have no cash value, and cannot be reissued or applied retroactively to a completed order.
If an order is refunded in full, any coupon used on that order is not "returned" to you for reuse, unless we say otherwise in writing.